Frequently Asked Questions
A) At Petologist.pk you can buy pet food online in Pakistan. You can Call/WhatsApp us at 0301-8229851/0301-8229875 to book your order. Or place your order directly on our website: https://petologist.pk/
A) You can use any of the following payment methods to pay for your order: Bank Transfer or COD (Cash on Delivery).
Note: Please provide a proper screenshot of the transaction in case you’ve made an online payment. We’ll verify your payment from the Bank, once verified we’ll process your order.
A) The prices of pet food can vary based on the brand or bag size you are ordering. To confirm the prices, you can reach out to our Customer Support Representatives at 0301-8229851/0301-8229875. They will provide you with accurate pricing information. Additionally, they will assist you with any other queries you may have.
A) We are based in Karachi.
A) We’re opening our first outlet in DHA, Karachi very soon.
A) For pick up, please contact our Customer Support Representatives at 0301-8229851/0301-8229875. They will guide you on the process.
A) Yes, we do offer same-day delivery only in Karachi. If you order on the same day before 11 AM. Orders after 11 AM are delivered on the next working day. Please note that no deliveries are done on Sundays.
A) We call customers to confirm the availability of their orders before dispatching them. If we cannot deliver the order after the confirmation call due to unforeseen reasons, we contact the customer. Afterwards, we reschedule the delivery for the next working day. Alternatively, we accommodate the delivery according to the customer’s availability.
A) We deliver orders from 12 PM to 8 PM, aiming to ensure timely delivery to our customers. However, we cannot guarantee a specific delivery time due to multiple orders and planned routes. If customers are unavailable, we kindly request that they inform our Customer Support Representatives. This allows us to reschedule the delivery for the earliest next working day.
A) We highly regret being unable to deliver your order on the same day within Karachi. The location may be too far away for our riders to reach. Additionally, there may be a Law & Order situation in that area. Our top priority is ensuring the safety of our riders.
In that case, we offer our customers the option to deliver their orders via courier services. The delivery time for courier services is usually 2-3 days.
A) Yes, we have partnered with renowned courier companies to deliver all over Pakistan.
A) For orders outside of Karachi, we call customers to confirm their orders before dispatching them from Karachi. The delivery timing estimates, ranging from 3 to 7 working days (excluding weekends), depending on the location and order weight.
A) Our delivery charges within Karachi are as follows:
- Order Up to 9.9kg = Rs.200
- Order Up to 10 – 17kg = Rs.250
- Order Up to 17 – 25kg = Rs.300
- Order Above 25kg = Rs.500
A) Our delivery charges for areas out of Karachi are as follows:
- Order Up to 1kg = Rs.250
- Order Up to 1 – 3kg = Rs.349
- Order Up to 3 – 5kg = Rs.415
- Order Up to 5 – 8kg = Rs.639
- Order Up to 8 – 12kg = Rs.1149
- Order Up to 12 – 16kg = Rs.1729
- Order Up to 16 – 25kg = Rs.2529
- Order Up to 25 – 30kg = Rs.2879
- Order Up to 30 – 100kg = Rs.5119
A) We’re sorry your pet doesn’t like the food you ordered. Please note that NO Refunds or Exchanges are possible once the product packet is opened
A) During the time of delivery, please check the product if you have ordered the wrong one. If you encounter any issues, please return the product, and we will replace it on the next working day. However, please note that once the product has been accepted and payment made to the rider, we will Not Accept any returns or exchanges.
A) If you receive a damaged product, please check the product during delivery. If you encounter any issues, please return the product, and we will replace it on the next working day. Please note that we will Not Accept any returns or exchanges once the product has been accepted, and payment has been made to the rider.
A) If you find bugs in the product you ordered, rest assured that Petologist.pk never provides expired or damaged products. In such a situation, please contact our Customer Support Representatives at 0301-8229851/0301-8229875 and provide pictures and video proof of the bugs. After that, our Complaints/Query Representative will contact you to provide a satisfactory resolution.